We appreciate your understanding.If you have installed any of the applications developed by Microsoft on your computer, then you will find the Microsoft AutoUpdate app on your device. Thanks a lot for your patience and effort so far. This is also the more efficient way in handling this kind of issue for you.įor reference: How do I find my Microsoft 365 admin Get support | Microsoft Docs

They have higher permission to remotely help you investigate the issue and collect log when issue happens. The support team there has the correct escalation channel for this case. I do understand the frustration when Microsoft AutoUpdate automatically starts when there is no new update available and apologize for it.Īs we cannot reproduce the issue from our side, if you have tried new Mac user account but issue still happens, in this situation, if you have Microsoft 365 work or school account, we also recommend you inform your Microsoft 365 global admin of the issue and ask him to create a support ticket in Microsoft 365 Admin Center > Support > New service request. Thank you for spending precious time doing the tests and sharing result with us. * Once complete conversation about this topic, kindly Mark and Vote any replies to benefit others reading this thread. Tina - * Beware of scammers posting fake support numbers here. Many thanks for your patience and effort. Or you could click this link Download Microsoft Auto Update 4.41 Package directly, please install it then see the result. At last, download the latest MAU from this page: MAU release history. Then you can go to click Go at the top menu of Mac, click Go to Folder > then you can type the follow path: /Library/LaunchAgents, if you can see Microsoft Update related entries, delete Microsoft Auto Update entries.Ĭ.

After that, go to /Library/Application Support/Microsoft, delete the all entries of Microsoft Auto Update. open Word for Mac then click Help > Check for updates to launch MAU, right-click the icon on the Dock > Options > Show in Finder, then delete the file.ī. If issue persists, I suggest you restart Mac in safe mode, this can help you check whether there is any third-party software causing the issue.Ģ.Try to renew Microsoft AutoUpdate with following steps:Ī. You may try following steps:ġ.Restart Mac to check if the same problem occurs. I'd like to help you troubleshoot the issue. I also tested in Office apps 16.55 with MAU 4.41 on macOS Monterey 12.0.1. I deeply understand the issue has affected your daily work and feel very sorry about it. I go through the post carefully and understand Microsoft AutoUpdate automatically launches itself after you update Office to version 16.55.

Remove microsoft autoupdate on mac